Brc Shared Services Manager

King County
Full Time $150,508 - $190,777 Per year WA 401 5th Ave # 800, Seattle, WA 98104, United States Apply before 5/19/2024 11:59


*This position is open to King County employees only*
King County's Business Resource Center (BRC) in the Department of Executive Services seeks a strong people, business, and technology leader to serve as the Manager for the Division’s Shared Services team. We have a need for a people leader and relationship builder who has a strong business and technical background maintaining and supporting the Oracle Enterprise Resource Planning (ERP) technologies for the County’s PeopleSoft, EBS and Oracle BI applications. 
The Shared Services team provides:
  • ERP production operations support
  • Oracle ERP Database Administrative services 
  • Oracle ERP systems maintenance and database updates 
  • Management and maintenance of Oracle cloud infrastructure (OCI)
  • Customer support  
  • Tier 2 help desk functions
  • ERP application training
The successful candidate: 
  • Has experience, competence, and confidence as a people leader and can demonstrate a blend of leadership and technical skills to successfully lead and manage a team with a diverse set of responsibilities. These include both business and customer support staff and a highly skilled technical group of DBAs and system administrators who provide support services for the ERP applications.
  • Has a background in supporting and implementing ERP applications and experience leading technical ERP projects such as hardware implementations and OCI migrations.
  • Has the know how to manage through others; can adapt and lead their team through changing needs and priorities in their daily operations, strategic projects, system improvements and organizational change. 
  • Is adept at working across organizational boundaries and silos to accomplish objectives.
  • Is a relationship builder who can demonstrate their experience building partnerships and maintaining positive, collaborative, and effective customer, peer, partner and vendor interactions and relationships.
  • Can manage change effectively for self and others. Is adept at managing ambiguity and can manage and deal constructively with conflict and problems that don’t necessarily have clear solutions or outcomes.
  • Has skills, abilities and experience negotiating and managing IT contracts, licenses, and scope of work for consultants and technology managed services providers.
  • Has project management and strategic planning skills with the ability to evaluate strengths and weaknesses of various options and strategies.
  • Has the resilience and ability to navigate and work in a demanding public sector environment. 
  • Is courageous and willing to take risks and who will work to strengthen and build new relationships to improve business outcomes.
  • Inspires the team to work toward a shared vision of the future.
  • Enables the team to act independently and supports their decisions.
  • Sets a personal example of what he or she expects of others.
Key Expectations – In order to be considered minimally qualified for this opportunity, you must demonstrate skill and ability to:
  • Lead and manage the day-to-day business and technical oversight of the Shared Services business and technical functions.
  • Direct work, manage staff performance, coach and guide supervisors and hold self and people accountable.
  • Coach and lead a diverse staff with a focus on inclusion, engagement, transparent communication, and the know how to lead and manage to people's strengths.
  • Support and foster a culture that encourages employee skills development, coaching and cohesive team building, and demonstrate it in daily interactions with peers, staff and customers.
  • Develop strategies and systems that address and apply equity within the workplace and in the services provided to customers. 
  • Partner, collaborate and work confidently with BRC peers who manage the ERP applications.
  • Partner, collaborate and work confidently with business owners, King County IT peers, and vendors to prioritize business and technology needs, identify strategic opportunities, develop recommendations for potential solutions and work force requirements. 
  • Direct the development and oversee the implementation of long and short-range work plans and staffing plans.
  • Develop and implement plans for ERP systems maintenance including application, database, middleware, and security updates.
  • Develop and implement plans for Oracle cloud infrastructure migration and updates.  
  • Own the strategic planning for Shared Services and participate in BRC strategic roadmap planning.
  • Participate in planning and budgeting for application and infrastructure changes.
  • Participate in, and support the management, maintenance, and negotiation of ERP product and infrastructure licensing.
  • Apply Lean and/or IT Service Management Best Practices (ITIL).
  •  Work with Jira project management and issue tracking tools.

Supplemental Information

Why King County's Business Resource Center (BRC) is a great place to work!
 King County offers great benefits, to include a pension, bank holidays, transit pass, and training and education opportunities to promote growth and equity, and social justice.
 Our focus is to provide our employees with work-life balance

  • Competitive healthcare plans
  • Flexible work environment
  • Free Orca Card allowing multiple transportation options to/from the office
  • On-Site exercise facilities and bike storage
  • Leadership Support and structured employee assistance program
  • Paid vacation time (in addition to paid holidays)
  • Paid sick leave
  • Deferred compensation plan
  • Employer Contributions to state pension plan
  • Twelve paid holidays and Two Additional personal holidays
The successful candidate will be required to pass a criminal background check as a condition of employment.
This position is represented by L117-IT Managers & Supervisors.
This position is exempt.
This position may be used to fill additional vacancies for up to six months.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?  dedicated to serving one of the nation's best places to live, work and play.

Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to apply?
 This exciting opportunity to join County government is open to King County employees only.
 A completed King County Application is required. We highly recommend that you also provide a cover letter and resume.
  If you have any questions, please contact Jen Irwin, Talent Management Supervisor, by e-mail at , or by phone at 206-263-0601. Connect with Jen on .