Billing & Financial Analytics Program Coordinator

County of San Diego
40 per week $137,821 Per year CA San Diego Public Utilities Department, 9192 Topaz Way, San Diego, CA 92123, United States



The Program Coordinator in the Customer Support Division’s Billing & Financial Analytics section will manage a team focused on account billing and receivables for the department’s 283,000 water/sewer utility customers and use statistical data analysis to enhance services, improve business operations, and increase customer satisfaction. Additionally, this Program Coordinator will oversee all financial assistance programs, such as the Low-Income Housing Water Assistance Program and COVID-19 relief funding from the State Water Resources Control Board. This work will involve coordinating with outside agencies and internal stakeholders to plan and execute fund distributions and audit reporting.
There's no such thing as a "perfect" candidate. The City is looking for exceptional people who want to make a positive impact through their work, will serve their community proudly, and be excited to come to work every day. Education and experience studies have shown that people are less likely to apply for jobs unless they believe they can perform every task listed in the job description. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications, and we encourage you to apply if you are interested.

Key Areas of Responsibility:

  • Support and manage a team focused on account billing and receivables through the development of expectations, ongoing accountability, and feedback.
  • Manage all customer financial assistance programs. 
  • Oversee the development of data reporting used to answer Public Record Act requests, track the division’s Key Performance Indicators, and monitor billing metrics.
  • Develop policies and procedures that support a transparent, effective, and accountable division to the public and help identify efficient solutions.
  • Develop and implement policies and procedures to ensure data integrity.
  • Complete system audits and prepare reports and dashboards that clearly convey analyses.
  • Provide reporting data to ensure the division can monitor and achieve its goals and service levels.
  • Serve as a liaison to other City departments and outside agencies.
Minimum Qualifications:
  • Bachelor's degree in Business Administration, Finance, Public Administration, Accounting, Information Systems Technology, or a related field, and 
  • Five (5) years of professional public and/or private sector experience that demonstrates an understanding of account billing, data analysis, process improvement, and management would be a typical way to demonstrate these qualifications.
Desirable Qualifications: 
The ideal candidate will possess the following qualifications: 
  • Active and genuine commitment to managing diversity in the workplace and encouraging high-performing teams. 
  • Ability to motivate, empower, and build trust with a diverse workforce.  
  • Excellent written and verbal communication skills and strong interpersonal skills.  
  • Demonstrated quantitative analytical abilities. 
  • Advanced education and/or experience in public sector management, customer support/contact centers, SAP, customer billing, or a similar field.  
  • Experience with implementing and leading new processes. 
  • Demonstrated ability to successfully supervise others, including the development of expectations and ongoing accountability and feedback.    
  • Demonstrated experience in managing personnel processes, including performance evaluations, timekeeping, employee recognition, and employee accountability.  
  • Commitment to public service, fiscal responsibility, and innovation in government. 
  • Ability to communicate complex analytical information in a simple, clear, and straightforward manner, including the use of graphs and tables as needed. 
  • Energetic and motivated with the ability and desire to take initiative. 
  • Ability to comprehend technical details and understand how they relate to and impact the overall goals. 
  • Ability to work both independently and as part of a team in a fast-paced environment. 
  • Interest in municipal activities and services and how they impact the community. 
The City offers a robust benefits package that includes:
  • , including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.). 
  • A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
  • 11 paid City holidays per calendar year and 1 floating holiday per fiscal year.
  • Approximately 176 hours of paid annual leave for an employee’s first 15 years of service and approximately 216 hours for 16+ years of service.
  • Up to 24 hours of paid discretionary leave per fiscal year.
  • Up to 320 hours of paid Parental Leave per childbirth or placement of a child.
  • Up to 40 hours of paid Bereavement Leave per fiscal year.
  • Tuition reimbursement of up to $2,000 per fiscal year and complimentary LinkedIn Learning professional development opportunities.
  • Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services).
  • Access to premier City golf courses at a discounted rate. 
  • Reduced-rate fitness center memberships.
  • City-paid life insurance.
For additional details, please review the or contact the Benefits Division of the Risk Management Department at (619) 236-5924.
The Department: 
The Public Utilities Department (PUD) is comprised of five branches funded by the Water Enterprise Fund and the Sewer Enterprise Funds: The Water Recovery Branch, the Water Delivery Branch, the Business Support Branch, the Pure Water, and the Technical Support Branch. The Department is committed to the following in its management of Water and Wastewater services:

• Quality:   We surpass quality and safety standards.      

• Value:   We operate and invest wisely.    

• Reliability:  We consistently provide dependable services.  

• Customer Service: We are responsive, professional and courteous.    

The Public Utilities Director is responsible for setting the overall direction for the department and providing high-level guidance on day-to-day activities. The External Affairs and Water Policy group reports directly to the Director.   All other activities of the department report directly to the Executive Assistant Director, who is responsible for the department's daily operations. Day-to-day operational responsibility for PUD rests with the Assistant Directors of each branch, who report to the Executive Assistant Director.  The Public Utilities’ management team is further comprised of Deputy Directors, who report to the Assistant Directors and head each of the major divisions within each branch. PUD currently has a staff allocation of approximately 1,932 and a Fiscal Year 2024 budget of $1.9 billion. 
The water system serves the City and certain surrounding areas, including retail, wholesale, and reclaimed water customers. The water system's service area covers 403 miles, including 342 miles in the City, and has approximately 1.3 million retail customers. This water system can treat up to 378 million gallons of drinking water per day and includes 49 pump stations, 3 water treatment plants, over 3,400 miles of pipeline, more than 320,000 service connections, and 135 separate pressure zones.  

The wastewater system consists of two sub-systems: the Municipal Sub-System and the Metropolitan Sub-System. The Municipal system is a sewage collection and conveyance system for the City's residents, and the Metropolitan system treats and disposes of the wastewater generated by the City and 12 other cities and districts near the city. The Metropolitan system has sufficient capacity to accommodate a regional population in excess of 2.5 million.  The entire wastewater system covers approximately 450 square miles and a population of over 2.2 million.  The system can treat up to 255 million gallons of wastewater per day and includes 79 pump stations, 3 wastewater treatment plants, a bio-solid processing plant, 2 ocean outfalls, and more than 3,000 miles of pipeline.
The City is implementing a large-scale potable reuse project called Pure Water San Diego that uses proven water purification technology to produce a safe, sustainable, and high-quality water supply for San Diego. The Program is a cost-effective investment that will provide a reliable, locally controlled, and drought-proof drinking water supply. An initial 30 million gallons per day water purification facility is planned to be operational as early as 2025. The long-term goal, producing 83 million gallons of purified water per day (one-third of San Diego's future drinking water supply), is planned to be reached in 2035.
The City:
With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.
The City’s Mission, as stated in the , is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan".
As one of the region’s largest employers, the City of San Diego employs nearly 11,000 highly dedicated employees and has a combined Fiscal Year 2024 operating and capital budget of approximately $5 billion. Additional information about the City of San Diego can be found on the .
Pre-Employment Requirements and Screening Process:
Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. For additional information, please refer to the City’s pre-employment requirements and screening process webpage.  Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego. 
Application Instructions: Please adhere to the instructions provided in the "Selection/Application Process" section below. We regret to inform you that online applications will not be considered. 

Selection/Application Process:
To be considered for this position, you must submit the following items to the Human Resources Department at 
1) Resume;
2) Letter of Interest highlighting your relevant work experience and qualifications for this position; and
3) List of three professional references.

  1. Attachments must be submitted in either PDF or Word Document format. 
  2. Reference Recruitment Number  U2437 in the Subject Line.
  3. Candidates are encouraged to apply promptly, as interviews and selection may begin upon receipt of resumes from qualified individuals.
Following the closing date, resumes will be screened according to the qualifications outlined above, and the most qualified candidates will be invited to interview.  If you have any questions, please email the City’s Human Resources Department at .
The City of San Diego has an active Equal Opportunity/ADA Employment Program and vigorously supports workplace diversity.