Business Analyst I

Travis County
Full Time $60,437 - $66,281 Per year TX Travis County Public Defender's Office, 1010 Lavaca St 2nd floor, Austin, TX 78701, United States


The Travis County Public Defender's Office (PDO) is a comprehensive public defender office envisioned to be client-centered, independent, and innovative to the needs of Travis County residents. Consistent with nationally recognized best practices, the PDO provides high-quality holistic defense representation and other support to people, including juveniles and those living with serious mental illness/intellectual or developmental disability, accused of criminal offenses via its three divisions- General, Juvenile, and Mental Health.
The Business Analyst plays an important role in helping the PDO and community measure the impact of the organization’s work by identifying and employing effective and creative ways to collect and analyze the data (qualitative and quantitative) underlying the office’s work and helping the office report the data to various stakeholders. The Business Analyst (BA) works to develop a deep understanding of the core nature of the PDO’s work as an institutional public defender, in order to routinely consult with PDO leadership on how to define, develop and improve internal PDO practices and processes to meet client and departmental needs. The position serves as the in-house expert on, and administrator of departmental databases and applications used to manage the PDO’s work, especially the internal Case Management System (Legal Server/ and serves in a supportive role developing the other systems (for example, department’s automated, data processing, and visualization applications, specifically Microsoft Power Automate and Power BI). When necessary, the Business Analyst will work closely with the CMS developer and/or the county’s Information Technology department. Background, skills, and/or interest in standards of effective data recording, interpretation, and analysis is preferred.  
 The position may be filled before the closing date. Applications will be reviewed, and selected candidates will be contacted on a rolling basis. * 

Distinguishing Characteristics:

This is the second in a series of four business analyst-related job classifications within the Information Technology job family. Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. The Business Analyst I performs routine to moderately complex Information Technology functions and may perform basic computer hardware and software installation, network administration and database management within a department. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

  • Consults with PDO leadership and staff on changing departmental needs and internal workflows to advise on how best to use databases and applications to record, document or execute routine activities related to client representation and other advocacy.
  • May identify and propose appropriate alternatives to current databases/software/applications/hardware to better execute full scope of departmental activity related to how the office operates and documents its operations.
  • Maintains and administers the PDO’s internal, third-party case management system, including self-directed learning on the scope of the CMS functions and suggesting and making technical changes to the system to better meet departmental needs. Trains new users on how to use the CMS.
  • Provides system support for the CMS by working closely with the CMS developer and/or the county’s Information Technology department to resolve day-to-day needs of using intersecting applications/software. 
  • Reviews, analyzes, interprets, and visualizes case management data underlying PDO activities.
  • Uses various reporting tools, both internal and external to the CMS (e.g., Microsoft Excel, Power BI), to create simple to moderately complex reports and presentations communicating PDO activities to a variety of audiences, including Commissioners Court, Texas Indigent Defense Commission, Budget Office, external funders, community stakeholders, and other county departments. 
  • Researches and analyzes relevant data outside of the internal case management database, including obtaining data from different sources (e.g., County Court Administration, State Court Administration, Justice Planning, Sheriff’s Office, Texas Indigent Defense Commission etc.) and/or via different research methods (e.g., surveys/questionnaires, secondary data analysis, interviews, and/or observation) to situate PDO’s activities within broader contexts relevant to how the office operates/could better operate to meet internal and client needs.
  • May work with the Office Manager, IT department, and other staff to support general departmental IT functions relating to software applications (e.g., Office 365 applications) and hardware, including license and hardware onboarding for new staff and providing trainings on departmental software.
  • Participates in cross-functional project teams involving various levels of internal and external participants. Facilitates team building to identify and resolve system or process problems.
  • Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:
Bachelor's degree in Sociology, Statistics, Economics, Communications, Computer Science, Information Systems, Business Administration or a directly related field AND one (1) year of relevant work experience;


Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.


  • Applications with a cover letter detailing interest in the position, including why you want to work for the Travis County Public Defender’s Office.
  • Prior experience (professional or academic) performing basic quantitative and qualitative data analysis and communicating findings in a way that is easily understandable and engaging.
  • Strong oral and written communication skills 
  • Mission-aligned experience (worked or lived) advocating on behalf of or supporting people/communities directly impacted by the criminal/immigration/indigent civil legal systems.

Knowledge, Skills, and Abilities:

Knowledge of:
  • Policies, practices, procedures and terminology of assigned function.
  • Federal, State, Local and County applicable laws, rules, regulations and guidelines.
  • Basic information technology hardware, software and peripherals used by department.
  • Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
  • May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health/criminal justice information.
  • Moderate to advanced knowledge of Microsoft Suite products, for example, Power Automate, Power BI, and Excel.
  • Familiarity with LegalServer or similar CMS.
Skill in:
  • Understanding technical problems and solutions in relation to current, as well as future, work environment of the PDO.
  • Problem-solving and decision-making.
  • Training users on computer applications.
  • Translating moderately complex concepts for peers and community.
  • Data management principles
  • Both verbal and written communication, including presentations and communicating technical issues in non-technical language.
Ability to:
  • Identify and analyze problems and develop practical technological solutions.
  • Lead, supervise and/or work independently and efficiently and as part of a team.
  • Manage time well, perform multiple tasks and organize diverse activities.
  • Research, compile, analyze, interpret, and prepare a variety of memorandums or reports.
  • Troubleshoot and diagnose issues within departmental data processes or software.
  • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Work Environment & Other Information

The PDO is committed to inclusive hiring and dedicated to diversity in our work and staff. The PDO strongly encourages candidates of all identities, experiences, abilities and communities to apply. All applicants should be dedicated to working in and sustaining an environment that enables staff and clients to feel empowered, valued, respected, and safe. In considering applicants, the PDO values an applicant's experience and/or thoughtfulness in working with people from communities that experience marginalization.
Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.
This position is partially funded through a multi-year grant from the Texas Indigent Defense Commission.

The position is anticipated to start Spring 2024.
Department: Public Defender’s Office
 Location: 1010 Lavaca St., 2nd floor, Austin, TX 78701
 Post-offer Criminal Background Check required.