Business Applications Analyst

Thurston County
Full Time $6,378 - $8,483 Per year WA Where Technology, 1125 Washington St SE, Olympia, WA 98501, United States
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Overview

Thurston County is seeking a highly motivated and qualified individual for the position of within the Information Technology (IT) Department. This position will provide support for specific IT applications within Thurston County's Superior Court. The position will be assigned to the Superior Court and will report to the central IT Department. Work in this position is performed independently as a technical expert for the Superior Court's applications and technical support.
 
Essential functions may include, but are not limited to the following:

  • Responds to users' inquiries concerning systems operations; diagnoses software and operator problems; seeks and implements solutions.
  • Develops quality assurance and quality control procedures to assure integrity of the system and database.
  •  Coordinates installation of hardware and software updates, changes, and enhancements. Installs and implements newly purchased software. Participates in database and operating system upgrades. Tests installed versions to ensure system is running properly. Serves as primary liaison with outside consultants to seek solutions to problems, plans technology installations and ensures compliance with countywide standards.
  • Sets-up client with system accounts and accesses in office/department specific system. Verifies data access requests for approval. Ensures system is secure from unauthorized access.
  • Develops training procedures for staff and users related to the hardware/software and database.
  •  Troubleshoots and corrects hardware problems. Identifies source of hardware problems and takes appropriate corrective action. Consult with other county IT teams in resolving complex hardware and software issues. Maintains inventory of software and hardware throughout the department.
  • Collaboratively work with other IT staff to ensure appropriate configuration and interface with the county's main computer system to ensure there is no conflict or corruption that jeopardizes the security of the countywide system.
  • Provide assessment of information needs, analysis of workflow, and evaluation of available software applications. Maximizes department's use of software programs for specific department needs.
  • May perform other duties related to the specific business operation. Provide timely response to user requests for assistance.
  • Demonstrate customer focus and partnership in projects and work order assignments.
NOTE: Work is performed primarily in an office environment. Employee regularly sits for long periods of time at a computer screen. Physical exertion is required for lifting usually not exceeding 50 lbs. Installation of various computer parts may also require bending, kneeling, stooping, reaching, and crawling. During emergencies or special projects, this position may be required to work an irregular schedule which could cause a temporary change in normal work hours. This includes working non-business or extended hours.

Qualifications

  • Associates degree in computer science or related field and two years of progressive responsibility with at least six months in a leadership capacity.
  • A demonstrated experience and knowledge of hardware including personal computers, network servers, routing devices, printers, plotters, etc. Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
  • Depending upon area of assignment, knowledge and experience related to specific office's/department's needs and objectives. Must have a clear knowledge and considerable background of the office/department served.
  • Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
  • Knowledge of pertinent local, state and federal laws.
  • Ability to interpret policies and procedures and to analyze complex problems.
  • Ability to prioritize work, meet deadlines, and manage a database.
  • Current Washington State Driver's License or have requested and obtained an appropriate accommodation.

Desired Skills

  • Excellent communication, documentation, and presentation skills.
  • Strong technical skills, knowledge, experience in court applications administration or case management systems.
  • Familiar with audio, visual, recording, and conferencing systems support, preferably in a court environment.
  • Proven ability to partner and collaborate with customers on projects and work requests; help identify business requirements, document business processes and recommend solutions.
  • Forward thinker who can enable new ideas or improved methods for system efficiencies and work solutions.
  • Self-starter who can lead or participate as a member of a self-directed work team and utilize the resources of other team members.
  • Ability to communicate (oral and written) clearly and effectively with all levels within the organization.
  • Experience working for courts or justice system partners.
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